NC Cabin Rentals, LLC
Effective Date: 10/23/2025
Last Updated: 08/17/2026
1. ACCEPTANCE OF TERMS
By accessing our website (nccabinrentals.com) or booking a vacation rental property managed by NC Cabin Rentals, LLC (NCREC License #C41500), you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
NC Cabin Rentals, LLC
719-A Greenway Rd. Suite 305
Boone, NC 28607
Phone: (828) 382-8330
Email: stays@nccabinrentals.com
2. COMPLIANCE WITH NORTH CAROLINA LAW
These Terms are governed by the North Carolina Vacation Rental Act (N.C. Gen. Stat. § 42A) and all applicable North Carolina Real Estate Commission (NCREC) regulations. Our services and properties comply with all state and local regulations regarding vacation rental properties.
3. ELIGIBILITY AND BOOKING REQUIREMENTS
Age Requirements
- You must be at least 25 years of age to make a reservation
- The person making the reservation must be present during the entire stay
- We may require ID verification confirming the guest’s identity matches the cardholder.
Booking Authority
By making a reservation, you represent and warrant that:
- You are legally authorized to enter into this agreement
- You are booking for lawful purposes only
- All information provided is true, accurate, and complete
- You accept financial responsibility for all charges incurred
4. RESERVATION AND PAYMENT TERMS
Total reservation cost includes the nightly rental rate, cleaning fee, North Carolina state and local taxes, a processing fee where applicable, either a refundable security deposit or a damage waiver, and any other fees applicable to your stay — for example hot tub, early check-in, late check-out, pet, or community amenity fees. All fees are itemized at booking.
Payment
Initial payment is due at booking. For direct bookings, the final balance is due 30 days prior to arrival unless a different date is disclosed on the property listing.
Cancellation – direct bookings
- 30 or more days before arrival: 100% refund of refundable amounts
- 14 to 29 days before arrival: 50% refund of refundable amounts
- Fewer than 14 days before arrival: no refund
Reservations made through Airbnb, Vrbo, Booking.com, or another platform follow the cancellation policy shown on that listing at the time of booking. Some properties and some individual reservations carry custom terms, including during holiday and peak-demand periods; those terms are disclosed at booking and control.
5. SECURITY DEPOSIT
Deposit Requirements
In accordance with N.C. Gen. Stat. § 42A-17:
- Security deposits are held to cover potential damages, excessive cleaning, or violations of these Terms
- Deposit amount varies by property and is disclosed at booking
- Deposits are processed 7 days prior to arrival
Deposit Return
- Deposits are returned within 45 days after checkout, as permitted by NC law
- Deductions may be made for:
- Damages beyond normal wear and tear
- Missing items
- Excessive cleaning requirements
- Smoking violations
- Unauthorized pets
- Violations of occupancy limits
6. CHECK-IN AND CHECK-OUT
Check-In
- Standard check-in time: 4:00 PM EST
- Late check-in may be available subject to availability, additional fees may apply
- Guest must provide estimated arrival time 24 hours in advance
Check-Out
- Standard check-out time: 10:00 AM EST
- Late check-out may be available subject to availability, additional fees may apply
- Property must be left in the condition found, normal wear excepted
7. OCCUPANCY LIMITS AND USE RESTRICTIONS
Maximum Occupancy
- Each property has a stated maximum occupancy that must not be exceeded
- Occupancy includes all persons regardless of age
- Violation may result in termination of tenancy and eviction under the expedited eviction procedures of the North Carolina Vacation Rental Act.
Prohibited Uses
The following are strictly prohibited:
- Commercial photography or filming without written consent
- Parties, events, or gatherings exceeding registered guests
- Illegal activities of any kind
- Smoking or vaping inside any property
- Unauthorized pets (pet-friendly properties require approval and fees)
- Subletting or unauthorized transfer of reservation
- Excessive noise during quiet hours (10 PM – 8 AM)
8. PROPERTY RULES AND GUEST RESPONSIBILITIES
Guest Obligations
Guests agree to:
- Treat the property with care and respect
- Report any damages or issues immediately
- Follow all property-specific rules provided at check-in
- Properly dispose of trash and recycling
- Secure property when absent (lock doors, close windows)
- Comply with all HOA or community rules where applicable
Parking
- Park only in designated areas
- Maximum number of vehicles as specified per property
- No recreational vehicles, trailers, or boats without prior approval
9. SURVEILLANCE AND SECURITY
Exterior Security Cameras
Some properties have exterior security cameras monitoring:
- Driveways and parking areas
- Entrances and exits
- Outdoor common areas
NO cameras are placed in any interior spaces, bedrooms, or bathrooms. Camera locations are disclosed in property listings.
Property Access
We reserve the right to enter the property:
- In emergency situations
- For necessary repairs with reasonable notice
- As required by law
- If Terms violations are suspected
10. ASSUMPTION OF RISK AND LIABILITY
Recreational Activities
Properties may include amenities such as:
- Hot tubs, pools, or water features
- Fireplaces and fire pits
- Decks and balconies
- Grills and outdoor cooking equipment
- Recreational equipment
Use of all amenities is at your own risk. Guests assume all responsibility for proper use and supervision of minors.
Limitation of Liability
To the maximum extent permitted by law, NC Cabin Rentals, LLC shall not be liable for:
- Personal injury or property damage except where caused by gross negligence
- Loss or damage to personal belongings
- Interruption of utilities or amenities
- Acts of God, force majeure, or circumstances beyond our control
- Accuracy of property descriptions from third-party platforms
Insurance Recommendation
We strongly recommend guests obtain travel insurance and verify their personal insurance covers vacation rental stays.
11. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless NC Cabin Rentals, LLC, its officers, directors, employees, agents, and property owners from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:
- Your use of the property
- Violation of these Terms
- Violation of any law or regulation
- Injury to any person or damage to property
- Any dispute between you and other guests
12. NORTH CAROLINA VACATION RENTAL ACT DISCLOSURES
As required by N.C. Gen. Stat. § 42A, we provide the following disclosures:
Mandatory Evacuations
In case of mandatory evacuation orders:
- Guests must comply with all evacuation orders
- Refunds will be processed per NC law requirements
- We will assist with rebooking when possible
Property Conditions
- Properties are provided in “as-is” condition except as specifically represented
- Any known material defects are disclosed in property listings
- Normal maintenance issues may arise and will be addressed promptly
Insurance Coverage
We maintain required insurance as mandated by North Carolina law.
13. DISPUTE RESOLUTION
Governing Law
These Terms are governed by the laws of North Carolina without regard to conflict of law provisions.
Dispute Process
- Direct Resolution: Contact us first at stays@nccabinrentals.com
- Mediation: If unresolved, parties agree to attempt mediation
- Legal Action: Must be brought in the courts of Watauga County, North Carolina
NCREC Complaints
For real estate-related complaints:
North Carolina Real Estate Commission
P.O. Box 17100
Raleigh, NC 27619-7100
Phone: 919-875-3700
Nothing in this section prevents either party from bringing a claim in small claims court where the amount in controversy is within that court’s jurisdictional limit.
14. INTELLECTUAL PROPERTY
Website Content
All content on our website, including text, graphics, logos, images, and software, is the property of NC Cabin Rentals, LLC or our licensors and is protected by copyright and trademark laws.
Guest Reviews and Content
By submitting reviews, photos, or other content, you grant us a non-exclusive, royalty-free, perpetual license to use such content for marketing purposes.
15. THIRD-PARTY SERVICES AND LINKS
Booking Platforms
When booking through third-party platforms (Airbnb, VRBO, Booking.com), additional terms and conditions of those platforms apply.
External Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.
16. ACCESSIBILITY
We strive to provide accurate information about accessibility features of our properties. Guests with specific accessibility needs should contact us directly to ensure properties meet their requirements.
17. FORCE MAJEURE
We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Government actions or regulations
- Pandemic or epidemic
- War or terrorism
- Utility failures
- Labor disputes
18. MODIFICATIONS TO TERMS
Right to Modify
We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting to our website.
Existing Reservations
Modifications do not apply to reservations confirmed prior to the change unless required by law.
19. SEVERABILITY
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
20. ENTIRE AGREEMENT AND ORDER OF PRECEDENCE
These Terms, together with our Privacy Policy, govern your use of this website and describe in general terms how renting with NC Cabin Rentals works.
Your reservation is governed by the Vacation Rental Agreement you accept at the time of booking. Where these Terms and that Agreement address the same subject and cannot be read together, the Vacation Rental Agreement controls.
Where more than one document applies, the order of precedence is: (1) the terms of the booking platform, for reservations made through Airbnb, Vrbo, Booking.com, or similar; (2) property-specific terms and disclosures published on the property’s listing page; (3) the Vacation Rental Agreement; (4) these Terms; (5) our Privacy Policy.
Nothing in these Terms limits any right you have under the North Carolina Vacation Rental Act, N.C. Gen. Stat. § 42A.
21. SPECIAL PROVISIONS FOR PEAK SEASONS
During peak seasons (including but not limited to holidays and special events):
- Minimum stay requirements may apply
- Premium rates may be in effect
- Cancellation terms for a specific reservation are disclosed at the time of booking
- Advance booking requirements may be enforced
22. PET POLICY
For properties that allow pets:
- Prior approval required
- Additional fees apply
- Pet policies, limits, and fees vary by property and are stated on the property listing page.
- Pets require prior approval.
- Guests are responsible for all pet-related damages
- Pets must be supervised at all times, or crated if left alone
- Evidence of current vaccinations may be required
23. SMOKING POLICY
All properties are strictly non-smoking. This includes:
- Cigarettes, cigars, and pipes
- E-cigarettes and vaping devices
- Marijuana and other substances
Violation results in minimum $500 remediation fee, plus the actual cost of remediation where it exceeds that amount
24. CONTACT INFORMATION
For questions about these Terms of Service:
NC Cabin Rentals, LLC
719-A Greenway Rd. Suite 305
Boone, NC 28607
Phone: (828) 382-8330
Email: stays@nccabinrentals.com
Website: nccabinrentals.com
NCREC License: #C41500
Emergency Maintenance: 828-382-8330
BY MAKING A RESERVATION WITH NC CABIN RENTALS, LLC, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.
These Terms of Service comply with the North Carolina Vacation Rental Act (N.C. Gen. Stat. § 42A) and North Carolina Real Estate Commission regulations.