NC Cabin Rentals, LLC
Effective Date: 09/01/2025
Last Updated: 10/27/2025
1. CONTACT INFORMATION
NC Cabin Rentals, LLC
NCREC License #C41500
719-A Greenway Rd. Suite 305
Boone, NC 28607
Phone: (828) 382-8330
Email: stays@nccabinrentals.com
Website: nccabinrentals.com
2. INTRODUCTION
NC Cabin Rentals, LLC (“we,” “us,” or “our”) is committed to protecting the privacy and security of our guests’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you book or stay at one of our vacation rental properties in North Carolina.
This policy complies with applicable North Carolina laws, including the North Carolina Vacation Rental Act (N.C. Gen. Stat. § 42A), and regulations set forth by the North Carolina Real Estate Commission (NCREC).
3. INFORMATION WE COLLECT
Personal Information
We collect information that you provide directly to us, including:
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- Full name and contact information (email address, phone number, mailing address)
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- Government-issued identification for verification purposes
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- Payment card information (processed through secure third-party processors)
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- Reservation details and stay preferences
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- Communication history with our team
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- Emergency contact information
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- Vehicle information for properties with parking
Automatically Collected Information
When you visit our website, we automatically collect:
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- IP address and browser type
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- Device information and operating system
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- Pages visited and time spent on our site
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- Referring website addresses
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- Location data (with your consent)
Information from Third-Party Booking Platforms
When you book through Airbnb, VRBO, Booking.com, or other platforms, we receive:
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- Your name and contact information
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- Reservation details
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- Reviews and ratings
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- Communication through the platform
4. HOW WE USE YOUR INFORMATION
We use collected information to:
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- Process and manage your reservation
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- Communicate about your stay (check-in instructions, property information)
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- Process payments and security deposits
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- Comply with legal obligations under North Carolina law
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- Provide customer service and respond to inquiries
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- Send marketing communications (with your consent)
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- Improve our services and property offerings
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- Ensure property security and guest safety
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- Maintain records as required by NCREC regulations
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- Conduct background checks when necessary for property security
5. HOW WE SHARE YOUR INFORMATION
Mobile Phone Privacy Protection
We do not share or sell your mobile phone contact information to third parties for marketing purposes. Your phone number is used solely for reservation-related communications and emergency contact purposes.
SMS/Mobile Messaging
Text messaging opt‑in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. By submitting your mobile number, you consent to receive text messages from NC Cabin Rentals, LLC. Message & data rates may apply. Message frequency may vary. Reply HELP for assistance or STOP to unsubscribe at any time.
We may share your information with:
Service Providers
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- Cleaning and Maintenance Teams: We share guest names and check-out dates only as necessary for property preparation
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- Property Owners: Reservation details as required for property management
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- Emergency Services: When necessary for health and safety
Third-Party Processors
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- Payment processors (credit card companies, Stripe, PayPal, etc.)
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- Booking platforms (Airbnb, VRBO, Booking.com)
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- Background check services (when applicable)
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- Email marketing platforms (for guests who opt-in)
Legal Requirements
We may disclose information when required by:
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- North Carolina state law
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- Court orders or legal processes
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- Law enforcement agencies
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- NCREC investigations or audits
6. SECURITY CAMERAS AND SURVEILLANCE
Important Disclosure as Required by NC Law:
Some of our properties may have exterior security cameras that monitor driveways, entrances, and public roadways for security purposes. These cameras:
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- Are located ONLY in exterior areas
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- Do NOT monitor any interior spaces, bedrooms, or bathrooms
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- Are clearly disclosed in individual property listings
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- Comply with North Carolina surveillance laws
Guests must review individual property listings for specific camera locations and coverage areas.
7. DATA RETENTION
We retain your personal information:
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- Reservation Records: Indefinitely, as required for tax, legal, and NCREC compliance
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- Financial Records: Seven (7) years as required by tax laws
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- Marketing Information: Until you unsubscribe or request removal
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- Communication Records: As required by NCREC regulations
8. COOKIES AND TRACKING TECHNOLOGIES
Our website uses:
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- Google Analytics: To understand website usage and improve user experience
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- Facebook Pixel: For advertising and remarketing purposes
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- Essential Cookies: For website functionality and security
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- Performance Cookies: To analyze site performance
You can control cookie preferences through your browser settings. Disabling cookies may limit certain website features.
9. YOUR RIGHTS AND CHOICES
You have the right to:
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- Access the personal information we hold about you
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- Request corrections to inaccurate information
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- Opt-out of marketing communications
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- Request deletion of your information (subject to legal retention requirements)
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- Withdraw consent for data processing where applicable
Marketing Communications
You may opt-out of marketing emails by:
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- Clicking “unsubscribe” in any marketing email
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- Emailing us at stays@nccabinrentals.com
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- Calling us at (828) 382-8330
Note: We will continue to send transactional emails related to your reservations.
10. NORTH CAROLINA VACATION RENTAL ACT COMPLIANCE
In accordance with N.C. Gen. Stat. § 42A, we:
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- Maintain required insurance coverage
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- Provide mandatory disclosures about property conditions
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- Hold security deposits in compliance with state requirements
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- Maintain guest records as required by law
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- Provide required receipts and documentation
11. CHILDREN’S PRIVACY
We do not knowingly collect personal information from children under 13. Reservations must be made by adults 18 years or older. If we discover we have collected information from a child under 13, we will delete it immediately.
12. CALIFORNIA PRIVACY RIGHTS
California residents have additional rights under the California Consumer Privacy Act (CCPA). If you are a California resident, please contact us for information about your specific rights.
13. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.
For material changes, we will provide notice through:
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- Email notification to recent guests
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- Prominent notice on our website
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- Updates to booking confirmations
15. DISPUTE RESOLUTION
Any disputes regarding this Privacy Policy or our privacy practices will be resolved in accordance with North Carolina law. By using our services, you agree to the jurisdiction of North Carolina courts.
16. CONTACT US
For questions about this Privacy Policy or our privacy practices, please contact:
Privacy Officer
NC Cabin Rentals, LLC
719-A Greenway Rd. Suite 305
Boone, NC 28607
Phone: (828) 382-8330
Email: stays@nccabinrentals.com
For NCREC Complaints:
North Carolina Real Estate Commission
P.O. Box 17100
Raleigh, NC 27619-7100
Phone: 919-875-3700
ACKNOWLEDGMENT
By making a reservation with NC Cabin Rentals, LLC, you acknowledge that you have read, understood, and agree to this Privacy Policy.
This Privacy Policy is provided in compliance with North Carolina General Statute § 42A (Vacation Rental Act) and North Carolina Real Estate Commission regulations.